DATA PROTECTION REGULATION

PURPOSE OF PROCESSING PERSONAL DATA

Depending on the product, service or function group desired by the user, Wilmax Germany generally requires the following types of data, depending on the context:

• Data allowing the user to be identified (e.g. name, surname, contact details, etc.);
• Financial and transactional information (e.g. payment or card information, purchase, order, return information, etc.);
• Data on connection, geographical location and use of the websites (e.g. when the user visits our online shop via their mobile phone);
• Business information (e.g. whether the user has subscribed to our newsletter);
• Data about the user's habits and preferences.

When we ask the user to provide personal information to access a feature or service in our store, some fields are marked as required because this information is necessary to provide the service or provide the user with the requested information . If the user does not wish to provide this data, this may result in the user not being able to register or use the corresponding services or functions.

Depending on the type of use of our services, we process the user's data for the following purposes:

PURPOSE: USER REGISTRATION

If someone wants to register as a user of our online shop, we need to process their data to identify them as a user and to grant them access to certain functions, products and services for registered users. A registered user can terminate their account at any time by contacting our customer service.

PURPOSE: PERFORMANCE OF THE SALES OR ELECTRONIC SERVICES CONTRACT

For this purpose, the data is processed primarily for the following purposes:

• To contact the user and inform them about updates or information about the functions, products or services ordered, including quality surveys about the products or services offered.
• Manage payments for the purchased products, regardless of the payment method chosen.
• Activating the necessary mechanisms to prevent potential abuse during the purchase process. If we consider a transaction to be illegal, data processing may result in the cancellation of the transaction.

PURPOSE: MARKETING

For this purpose, the data is processed primarily for the following purposes:

• Management of the newsletter subscription, including sending personalized information about our products or services by various means (e.g. by email or SMS) to the user who has accepted this. If the user agrees and activates the settings on their phone, we can also send this information to them via push notifications.
• Conduct profile analysis to determine users' preferences and send them personalized information about our products and services.
• Carrying out marketing activities (e.g. competitions) and sending product lists to the user's provided email address.

The user can cancel the newsletter subscription free of charge at any time via the “Newsletter” section in the shop or via the unsubscribe link in every message. If the user does not want to receive push notifications, they can deactivate this option on their mobile phone.

PURPOSE: ANALYTICS AND STATISTICS

When the user visits our online store, we process their data for analytical and statistical purposes to understand how our users use the store and to improve our services. We also occasionally conduct quality surveys to measure our customers' satisfaction levels and identify areas for improvement.

LEGAL BASIS AND PROCESSING DURATION

PURPOSE: USER REGISTRATION

legal basis

• User consent

PROCESSING TIME

• We process the user's data as long as he maintains the status of a registered user (until he requests the deletion of his account).

PURPOSE: PERFORMANCE OF THE SALES OR ELECTRONIC SERVICES CONTRACT

legal basis

• User consent
• Legitimate interest of the person responsible

PROCESSING TIME

• We process the user's data for the duration of the management of the purchase of the selected products or services, including possible returns or complaints.

PURPOSE: PROCESSING INQUIRIES AND REQUESTS THROUGH CUSTOMER SERVICE CHANNELS

legal basis

• Fulfillment of the purchase contract
• Legitimate interest of the person responsible

PROCESSING TIME

• We process the user's data for the duration of the processing of their inquiry or application.

PURPOSE: MARKETING

legal basis

• User consent
• Legitimate interest of the person responsible
• Defense of legal claims

PROCESSING TIME

• We process the user's data until they revoke their consent to receive marketing information. If you participate in an advertising campaign, we store the data for up to 7 years after the campaign has ended.

PURPOSE: ANALYTICS AND STATISTICS

legal basis

• Legitimate interest of the person responsible

PROCESSING TIME

• We process the user's data for the duration of the specific activity or until the data is anonymized.

In addition, we store the user's data for the period necessary to fulfill our obligations and comply with the deadlines resulting from the applicable regulations.

TRANSFER OF DATA TO THIRD PARTIES

In order to achieve the purposes set out in this Privacy Policy, we need to share the user's personal data with organizations and third parties that help us provide our services, for example:

• financial institutions
• Fraud detection and prevention facilities
• Provider of technological solutions
• Provider and partner of logistics, transport and delivery services
• Provider of customer services
• Provider and partner of marketing and advertising services

RIGHTS OF THE DATA SUBJECT

We are committed to maintaining the confidentiality of the user's personal data and ensuring their rights. The user can exercise his rights free of charge by sending an email to info@wilmax.de sends and states the reason for his request and the right to be exercised. If we deem it necessary, we may request proof of identity from the user.

Regardless of the purpose or legal basis of the processing, users have the right:

• Request access to the data we hold
• To request correction of the data we have stored
• To request deletion of the data if it is no longer necessary for the purposes for which it was collected
• to request restriction of processing
• To revoke your consent to data processing at any time
• To request the transfer of data if the processing is based on consent or the performance of a contract

TRANSFER OF PERSONAL DATA BY THE USER TO THIRD PARTIES

If the user passes on personal data of third parties to us, they must inform these third parties about the processing and the purposes. It is necessary that third parties have consented to the transfer and processing of their data.

CHANGES TO THE PRIVACY POLICY

The information in this Privacy Policy may change due to changes in our Services or applicable legal requirements. We will inform users of any significant changes via various channels. We encourage users to review this privacy policy periodically.

COOKIES

We use cookies and similar mechanisms to facilitate the use of our shop functions and to adapt advertising to the needs and internet habits of users. For more information about the cookies used and their purposes, see our Cookie Policy.

TERMS OF USE FOR THE ONLINE SHOP

This privacy policy was created to ensure the safety and protection of users of the Wilmax Germany online shop. By using the shop, users accept this privacy policy. If a user does not agree with a provision, he or she should stop visiting and using the shop.

Wilmax Germany reserves the right to change the privacy policy without prior notice. However, this does not change the most important rule: we do not sell or share users' personal data with third parties unless we are legally obliged to do so.

ORDER PROCESSING IN THE ONLINE SHOP OF WILMAX GERMANY

An order in the Wilmax Germany online shop will be processed if the following required data is provided:

• First name and last name