PRIVACY POLICY

PURPOSE OF PROCESSING PERSONAL DATA

Depending on the product, service or functional group requested by the user, Wilmax Deutschland generally requires the following types of data, depending on the context:

  • Data that allows the identification of the user (e.g. name, surname, contact details, etc.);
  • Financial and transaction data (e.g. payment or card details, information about purchases, orders, returns, etc.);
  • Data on connection, geographical location and website usage (e.g. when the user visits our online store via his mobile phone);
  • Business information (e.g. whether the user has subscribed to our newsletter);
  • Data about the user's habits and preferences.

When we ask the User to provide personal data to access a feature or service on our store, some fields are marked as required because this data is necessary to provide the service or to provide the User with the requested information. If the User does not want to provide this data, it may result in him not being able to register or use the corresponding services or features.

We process the user’s data for the following purposes depending on the type of use of our services:

PURPOSE: USER REGISTRATION

If someone wants to register as a user of our online store, we need to process their data in order to identify them as a user and to give them access to certain features, products and services for registered users. A registered user can cancel their account at any time by contacting our customer service.

PURPOSE: FULFILLMENT OF THE SALES OR ELECTRONIC SERVICE CONTRACT

For this purpose, the data is processed primarily for the following purposes:

  • To contact the User and inform him about updates or information related to the features, products or services ordered, including quality surveys on the products or services offered.
  • Management of payments for the products purchased, regardless of the payment method chosen.
  • Activation of the necessary mechanisms to prevent potential abuse during the purchase process. If we consider a transaction to be illegal, data processing may lead to the cancellation of the transaction.

PURPOSE: MARKETING

For this purpose, the data is processed primarily for the following purposes:

  • Managing the newsletter subscription, including sending personalized information about our products or services through various means (e.g. email or SMS) to the User who has accepted it. If the User agrees and activates the settings on their phone, we can also send this information to them via push notifications.
  • Conducting profile analyses to determine users' preferences and send them personalized information about our products and services.
  • Carrying out marketing activities (e.g. competitions) and sending product lists to the user's specified email address.

The user can cancel the newsletter subscription at any time free of charge via the "Newsletter" section in the store or via the unsubscribe link in each message. If the user does not wish to receive push notifications, he can deactivate this option on his mobile phone.

PURPOSE: ANALYTICS AND STATISTICS

When the user visits our online store, we process his data for analytical and statistical purposes in order to understand how our users use the store and to improve our services. We also occasionally conduct quality surveys to measure the level of satisfaction of our customers and identify potential for improvement.

LEGAL BASIS AND PROCESSING PERIOD

PURPOSE: USER REGISTRATION

LEGAL BASIS

  • consent of the user

PROCESSING TIME

  • We process the User’s data as long as he maintains the status of a registered User (until he requests the deletion of his account).

PURPOSE: FULFILLMENT OF THE SALES OR ELECTRONIC SERVICE CONTRACT

LEGAL BASIS

  • consent of the user
  • Legitimate interest of the controller

PROCESSING TIME

  • We process the user's data for the duration of managing the purchase of the selected products or services, including possible returns or complaints.

PURPOSE: PROCESSING INQUIRIES AND APPLICATIONS VIA CUSTOMER SERVICE CHANNELS

LEGAL BASIS

  • fulfillment of the purchase contract
  • Legitimate interest of the controller

PROCESSING TIME

  • We process the user’s data for the duration of processing his or her inquiry or application.

PURPOSE: MARKETING

LEGAL BASIS

  • consent of the user
  • Legitimate interest of the controller
  • defense of legal claims

PROCESSING TIME

  • We process the user's data until he or she withdraws his or her consent to receive marketing information. If you participate in an advertising campaign, we store the data for up to 7 years after the end of the campaign.

PURPOSE: ANALYTICS AND STATISTICS

LEGAL BASIS

  • Legitimate interest of the controller

PROCESSING TIME

  • We process the user’s data for the duration of the specific activity or until the data is anonymized.

In addition, we store the user's data for the period necessary to fulfill our obligations and to comply with the deadlines resulting from the applicable regulations.

TRANSFER OF DATA TO THIRD PARTIES

To achieve the purposes set out in this privacy policy, we need to share User Personal Data with organizations and third parties that assist us in providing our services, such as:

  • financial institutions
  • fraud detection and prevention facilities
  • providers of technological solutions
  • providers and partners of logistics, transport and delivery services
  • customer service providers
  • providers and partners of marketing and advertising services

RIGHTS OF THE DATA SUBJECT

We are committed to maintaining the confidentiality of the User's personal data and to guarantee their rights. The User may exercise their rights free of charge by sending an email to info@wilmax.de , indicating the reason for their request and the right to be exercised. If we deem it necessary, we may request proof of identity from the User.

Regardless of the purpose or legal basis of the processing, users have the right:

  • to request access to the data we hold about you
  • to request correction of the data stored by us
  • to request deletion of data if it is no longer necessary for the purposes for which it was collected
  • to request restriction of processing
  • To revoke the consent to data processing at any time
  • to request transfer of data if the processing is based on consent or the performance of a contract

TRANSFER OF PERSONAL DATA BY THE USER TO THIRD PARTIES

If the user provides us with personal data of third parties, he must inform these third parties about the processing and the purposes. It is necessary that third parties have consented to the transfer and processing of their data.

CHANGES TO THE PRIVACY POLICY

The information in this Privacy Policy may change due to changes in our services or applicable laws. We will notify users of material changes through various channels. We encourage users to review this Privacy Policy periodically.

COOKIES

We use cookies and similar mechanisms to facilitate the use of our store functions and to adapt advertising to the needs and internet habits of users. For more information about the cookies used and their purposes, please see our Cookie Policy.

TERMS OF USE FOR THE ONLINE SHOP

This privacy policy has been created to ensure the safety and protection of users of the Wilmax Germany online store. By using the store, users accept this privacy policy. If a user does not agree with any provision, he or she should stop visiting and using the store.

Wilmax Germany reserves the right to change the privacy policy without prior notice. However, this does not change the most important rule: we do not sell or share users' personal information with third parties unless we are required to do so by law.

ORDER PROCESSING IN THE ONLINE SHOP OF WILMAX DEUTSCHLAND

An order in the Wilmax Germany online shop will be processed if the following required data is provided:

  • first name and last name