terms of use of the online shop
These General Terms and Conditions regulate the general terms and conditions of sale, terms and conditions of the online store wilmax.de (hereinafter referred to as the “Online Store”) as well as the conditions for the provision of free electronic services of the online store wilmax.de .
SCOPE
These rules apply to all orders placed by consumers through our online store.
The owner and administrator of the online store wilmax.de, available at: http://wilmax.de, is Trading Freaks GmbH, with registered office in Montabaur, Am Schafhaus Straße 35, 53557 Bad Hönningen, tax number: DE332782898, registered in the commercial register of the Montabaur District Court under number: HRB 28786, represented by Ersin Er and Ferruh Kaymak in accordance with the rules of representation disclosed in the commercial register.
Seller - a legal entity or an individual entrepreneur indicated on the "Seller" page of the online store is the owner of the corresponding product. Each seller independently sets the rules for processing orders, payment, delivery, returns and warranty. The consumer can view the rules of each seller and select the seller before placing an order.
Consumer - Any person who concludes a contract outside of his commercial activity or exercise of his independent professional activity or otherwise deals with the online store wilmax.eu. The customer confirms that he has read these terms and conditions before concluding the contract and accepted them with the changes and that he expressly accepts the terms and conditions valid at the time of sending the order.
Deviating or supplementary regulations and general terms and conditions of the seller will only become part of the contract with our express written consent.
CONCLUDE THE CONTRACT
The purchase contract is concluded with the selected seller via the online shop wilmax.de.
The presentation of the products in our online store represents an offer to conclude a purchase contract. To conclude a contract, the consumer must place the selected products in the shopping cart and place an order.
The data in the shopping cart and in the form can be changed before placing an order using the functions and messages available during the ordering process.
By clicking the "Confirmation and completion" button, the consumer places a binding order for the products in the shopping cart. A purchase contract is concluded when the order is received by us and stored in the IT system of our online shop. After placing the order, the consumer receives an email from us confirming that the order and the contract have been concluded.
PRODUCT DELIVERY
In some cases, shipping costs must be added to the product prices. Ordered products are delivered by courier companies with which we cooperate. Customers can find detailed information about the ordering process, delivery dates and shipping costs in the "Special Information" tab on our store's website.
PAYMENTS
Payment methods available in our online shop:
Electronic payments (e-payments) via online payment service.
Payment by conventional bank transfer to our shop's bank account. If you choose this payment method, we will send you the data necessary for the transfer by email after placing your order. We will begin processing your order as soon as the full payment for your order has been credited to our account.
Detailed information on payment methods, including the online payment services integrated in our store and the available types of e-payment, can be found during the ordering process and in the “Special information on payment methods” tab on our store’s website.
right of withdrawal
The customer has the right to withdraw from the purchase contract at any time before delivery of the goods without giving reasons.
The customer has the right to withdraw from the contract within 14 days of delivery of the goods without giving any reason.
If the Customer decides to withdraw within this period, the Seller will reimburse all other payments received from the Customer, including the purchase price and the costs of delivery of the goods.
If the customer only partially withdraws from the contract, the seller will refund the purchase price of the returned goods. If other payments fall to a lower price level than the delivery price due to a partial withdrawal by the customer, the seller will refund the difference between these price levels.
For refunds, the seller will use the same payment method used by the customer in the original transaction.
The Seller will refund the Customer the paid part of the purchased goods upon receipt of the returned goods. The Customer must return the goods to the Seller's address within 14 days from the date of withdrawal from the contract without prior notice.
The direct costs for returning the goods to withdraw from the purchase contract are to be borne by the customer.
If the customer processes the goods in a way that is not necessary to recognize the quality and properties of the goods because the value of the goods is reduced, the seller reserves the right to unilaterally set off the customer's purchase price claim against a claim for damages.
TRANSPORT DAMAGES
For consumers: In the case of remote orders, our store is always liable for any accidental damage or loss. If the ordered products are delivered with obvious transport damage, we ask you to report this defect to the seller as soon as possible and fill out the form on the page https://wilmax.de/damage-claim.
The consumer is liable for damages within 24 hours of receipt of the goods.